Are you a motivated professional looking for great opportunities in the technology field? If so, Faulkner Tech, Inc may be in your future. Faulkner Tech, Inc. is seeking experienced, energetic, and innovative professionals who have a passion for technology and thrive in collaborative environments. Candidates must demonstrate a passion for technology and innovation, the ability to work with a diverse group of people, and a track record of success.
Faulkner Tech, Inc. is an innovative software solutions company dedicated to optimizing the power of technology for effective, flexible and forward-thinking business practices and strategies in the products and services we offer. We embody the spirit of innovation through our leading-edge software design and product development. Our team of dedicated and passionate professionals designs, develops, and delivers innovative software solutions for the ultimate user experience. With our “customer first” approach, industry leading experience and relentless pursuit of innovation, quality, and excellence, Faulkner Tech, Inc. generates interest on a national level. *Headstream Technologies and Wazzle Solutions are subsidiaries of Faulkner Tech, Inc.
The Technical Tier 2 Customer Support Specialist requires an individual who has exceptional communication skills, technical skills, and analytical skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a helpdesk setting, ability to perform technical troubleshooting and provide data analysis to determine root causes of application issues. The Technical Tier 2 Customer Support Specialist will work closely with other members of the Client Support Services team and Product Development team to remediate reported client issues in a timely and professional manner. The successful team player will be knowledgeable of all products and expected to be a contributor to new product features and product testing.